Refund policy

Refund policy
30-day returns
You can return an item within 30 days of delivery. The item must be unused and in its original packaging, with all accessories and parts included.

How to start a return
Email us at support@selecthomegear.com with your order number and the reason for the return. We will reply with return instructions. Please do not send anything back before you hear from us.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds
Once we receive and inspect the returned item we issue the refund to your original payment method. Your bank or card issuer may take a few more days to show it.

Faulty or incorrect items
If an item arrives faulty, damaged or is not what you ordered, contact us with your order number and photos. We replace it or refund you in full, and you are not charged return shipping.

Items we cannot accept back
•    Items that have been used, or returned without their original packaging and accessories
•    Items returned more than 30 days after delivery
•    Opened consumables — filters, pads, brushes and cleaning solution — which count as used under the rule above

Genuine products
Everything we sell is genuine, with the manufacturer part number listed on the product page. If you believe you received a counterfeit item, contact us and we will refund you in full.

Warranty
Our 12-month guarantee against defects is provided by Dock & Done and is separate from any manufacturer warranty. See our About us page for what that covers.